VIRTUAL AND IN-PERSON THERAPY IN UTAH & VIRTUAL THERAPY IN IDAHO
INSURANCE & BILLING
Please note: We are not part of Select Health's Signature Network or Medicaid Plan.
We do accept the Select Health CHIP plan.
INSURANCE ACCEPTED IN UTAH
INSURANCE ACCEPTED IN IDAHO
SERVICE RATES & FEES
Individual Therapy Session:
Late Cancellation Fee:
No-Show Fee:
$135/ 50-55 min
$75/Less than 24 hrs in advance
$135/Full Session Rate
If using insurance, rates may vary due to differences in plans and contracted rates with insurance providers. Contact your insurance provider for more information about your specific plan.
$135/ Self Pay Rate
Initial Intake Assessment:
Frequently Asked Questions:
What type of payment do you accept?
We accept all major credit cards, HSA an FSA accounts. Payment is due at the time of services. For those seeking out-of-network reimbursement, superbills can be provided upon request. We require a credit card to be on file for each client, even if you are planning on using your insurance benefits.
How is my payment collected?
Once a credit card is saved to your account, it will be used for ongoing payments. Self-Pay clients will be charged after the appointment, using the card on file. At the time of your appointment, you do not need to do anything additional to "make a payment." Our clinic will take care of the billing and a receipt of the "Paid Invoice" will be sent to your email. You can log in to your Client Portal to add updated payment methods.
Do you accept my insurance?
We are in-network with Select Health, EMI, DMBA, PEHP in the state of Utah. We are in-network with DMBA in the state of Idaho.
How are benefit payments handled?
If you are using your health insurance for therapy, we will submit the claim to your insurance, wait for the Explanation of Benefits and then use the card on file to pay your required portion.
What is a superbill?
A superbill is a detailed receipt of services you received that you can submit to an out-of-network insurance company for potential reimbursement. We provide these upon request. We recommend contacting your insurance provider for more information about your plan.
Why do I need a card on file?
We require that all clients have an active credit card saved to their chart. If the card is no longer valid, you risk losing your therapy slot. You can log in to your Client Portal to add updated card information. Our office can also assist you with adding new card information. Late Cancellation and No-Show fees will be charged to card on file. Those are not payable by insurance or other third-parties.
What is your cancellation/no-show policy?
There is a $75 fee for late cancellations (less than 24 hours in advance) and a $135 fee for missed appointments and no-shows. Please let us know via email, phone, text or our contact page if you will not be able to make it to your appointment. Please do not respond to the automated text message/email/voicemail. Appointments need to be cancelled by calling/texting our office at
385-200-0445 or emailing us at admin@willowgrovehealing.com.